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Accordial COVID-19 Measures

We have begun a phased return to normal operation, supporting the increasing number of customer sites and plants that are now opening. Our West Bromwich and Smethwick locations are largely operating as normal with continued support from home workers. We anticipate opening our remaining facilities over the next few weeks as demand dictates. We apologise for any disruption you may have experienced.

Breakdowns & Repairs

Home Service & Repairs Breakdowns & Repairs

Breakdown & Repairs

Accordial offer a nationwide 24-hour breakdown repair service for movable walls and sliding folding partitions. We can restore systems to working order usually within 1 day and without a return visit.

A movable wall or sliding folding partition system that breaks down will cause inconvenience for facility operators, particularly those who rely on the function of their walls as a continued source of revenue and can’t afford their system to be out of commission for a prolonged period of time.

We have the most experienced movable wall engineers in the UK and with our wide range of genuine spare parts and mechanisms in stock, we will have your system back up and running for that all important meeting or event.

For the more complex repairs or for panels over 4.5m high, we use the latest technology to diagnose the problem without having to take the panel down from the track, or taking it away from site. By using an endoscopic camera, we can perform remote examinations to inspect the internal components of the panel and offer a solution to the problem straight away.

Spares & Replacements

We can supply operating handles for most types, makes and models of movable walls and sliding folding wall partition systems.

As we have a large range of spares for most models of movable walls/partitions we would be happy to attend site to diagnose your systems issues and provide a detailed proposal to replace and damaged parts and components.

NOTE! We do not supply parts to any known rogue traders or bogus engineers.

If someone approaches you with a view to repairing Alco System or Brockhouse movable wall or sliding partitions, it’s likely the part is not a genuine factory tested replacement part and could be of substandard quality.

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Common Faults & Problems

Is your movable wall or sliding partition not working correctly?

Our question and answer guide below is intended to help you identify what may be wrong with your movable wall or sliding folding wall partition. Click on any of the questions below to find out the cause of your problem and how it can be rectified.

My panels are digging into the carpet when I move them. Can they be adjusted up?

Yes, movable walls can be adjusted to give the exact clearance required. This may mean that the panels have to be adapted to suit the opening.

My winding handle turns freely without operating the top and bottom seals.

If your winding handle is going round and round with no effect on the top and bottom seals, its likely that the winding socket is worn or damaged and will need to be replaced.

Alternatively, it’s possible that the internal mechanisms connecting the winding handle to the seals have failed and will need repairing. If this is the case then a team will need to remove the panel from the track and taken apart so that the mechanisms can be worked on.

Why are my panels so difficult to move?

If your panels are hinged together in pairs, a cleaning of the track and lubrication of the trolley wheel bearings will typically keep them moving smoothly (as long as they’re not dragging the floor). If your panels are individual (no hinges) they typically have to negotiate through various intersections in the overhead track to get between their storage pocket and their “set-up” location. These intersections are the major cause of panel movement problems. We can clean, adjust and lubricate most intersections to improve panel movement. Some tracks have true 90 degree corners in the track that are notorious for problems. If the 90 degree intersections are damaged they might need to be replaced.

My panels aren't level when they are set out. Can they be re-aligned?

Yes, panel re-alignment is part of our standard service package. It’s important that the panels are level as they are putting uneven pressure on the operable top and bottom seals. Overtime, this will gradually reduce the ease of operation of your system, not to mention leaking sound between the rooms.